This section applies to those Centers that have Contractor-Operated vehicle maintenance facilities on site that are under the purview of the Transportation Officer. The metrics are meant to help evaluate and compare various contractors in a consistent manner, and are suggested for inclusion of the Statement of Work for new contracts. Additional contract metrics may be utilized by individual Centers.
A monthly report showing the average number of vehicles available for customer use in comparison to customer’s total inventory (breakout by type of vehicle). For example, a Center has 10 Vans which should be available each day of a 30-day month (10 x 30 = 300 vehicle-days). However, 1 of the Vans was out of service for 10 days. Thus, the fleet availability for Vans was 300 – 10 vehicle-days = 290 vehicle days. The Availability Rate was 290 ÷ 300 = 96.7%
Monthly report showing the number of vehicles scheduled for PM compared to number of PM’s actually completed, where applicable. This does not apply to GSA vehicles maintained off–site and where the customer delivers the vehicle for service.
A monthly report showing the number of comebacks or repeat maintenance. Industry standard is 2% or less when comparing the number of comeback Repair Orders to the total number of Repair Orders.
A monthly count of field breakdowns that required either a tow-in to a repair facility or roadside assistance to get the vehicle back in operation.
Page: 2.4 Performance Metrics\Contractor-Operated Vehicle Maintenance
Last Updated:08/18/2005 07:59 PM