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NPR 3713.2B
Effective Date: May 22, 2017
Expiration Date: December 01, 2025

Subject: Alternative Dispute Resolution in Discrimination Complaints

Responsible Office: Office of Diversity and Equal Opportunity

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Table of Contents


P.1 Purpose
P.2 Applicability
P.3 Authority
P.4 Applicable Documents and Forms
P.5 Measurement/Verification
P.6 Cancellation

Chapter 1. Roles and Responsibilities

1.1 Associate Administrator for the Office of Diversity and Equal Opportunity
1.2 Director, Complaints Management Division, ODEO
1.3 Agency Alternative Dispute Resolution (ADR) Program Manager
1.4 Center Director
1.5 Center Equal Opportunity (EO) Directors
1.6 Center Equal Employment Opportunity (EEO) ADR Managers
1.7 EEO ADR Management Team
1.8 Management Representative
1.9 Settlement Official
1.10 Neutral
1.11 Office of General Counsel/Office of Chief Counsel

Chapter 2. ADR and Rights under the Discrimination Complaint Process

2.1 Agency ADR Policy
2.2 ADR Techniques
2.3 Notification of Rights under the Discrimination Complaint Process
2.4 Voluntary Nature of ADR and Prohibition against Coercion
2.5 Effect of ADR Participation on Regulatory Timeframes
2.6 ADR Consideration and Offer
2.7 Agency Officials Participation
2.8 "Class Actions" and Multi-Party Disputes
2.9 Confidentiality
2.10 Representation
2.11 Reasonable Accommodation during EEO ADR
2.12 EEO ADR and Contract Employees and Applicants

Chapter 3. ADR Informal Process

3.1 Introduction
3.2 Determining Appropriateness of Informal Complaint for ADR
3.3 Arranging for ADR
3.4 Monitoring the Progress of the ADR
3.5 Settlement
3.6 When ADR Does Not Result in Settlement

Chapter 4. ADR Formal Process

4.1 Introduction
4.2 Determining Appropriateness of Complaint for ADR
4.3 Arranging for the ADR
4.4 Monitoring the Progress of the ADR
4.5 Settlement
4.6 When ADR Does Not Result in Settlement

Appendix A. Definitions
Appendix B. Acronyms
Appendix C. Templates


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