NASA Official Fleet Management Handbook
Each Center shall employ fleet management performance
metrics that are established by NASA Headquarters in cooperation with
NASA Centers. The metrics shall be consistent, measurable, and highly
visible and shall be published annually in both tabular and graphical
formats in order to track ongoing performance for the past 5 years.
Reports on performance will include the following categories at a
This is a report on NASA-owned and GSA leased vehicles
showing the total annual aggregated maintenance cost (excluding accident
costs) for each vehicle divided by the total annual miles. This report,
generated from the FAST data base, required annually at the end of the
fiscal year, should show each individual vehicle cpm as well as an
average cpm for each of the following vehicle types:
and Station Wagons
Lease Vehicle Cost vs. Actual
This is a report that shows the total budgeted amount
for GSA vehicle leases at each Center compared to the total actual cost
for GSA vehicle leases. The report also applies to contractor BOAC’s.
This report shall be compiled annually in order to track cost
This report will show the total annual cost of
accident and abuse repairs for two major groups of vehicles: GSA leased
units and NASA-owned units. For GSA leased units, the accident cost rate
will also be aggregated and reported as “cost per million miles driven”.
Utilization by Vehicle Type
Centers shall develop minimum utilization goals for
each category of vehicles and compare goals to actual usage on a
periodic basis. See paragraph 22.214.171.124 detailing the process for
establishing utilization targets and subsequent utilization evaluation.
An annual report showing the number of vehicles in
each category that failed to meet minimum utilization goals.
An annual report showing the average utilization of
sub- pool vehicles by vehicle type (for types, see 2.1.1) in terms of
miles per year. For example: Sub-Pool Sedans and Station Wagons averaged
6,455 miles per year per vehicle for FY 2004.
ENERGY AND ALTERNATIVE FUELS
The following reports are included in standard FAST
An annual report showing the number and types of AFV
light duty vehicle acquisitions compared to the total number of light
duty vehicles ordered.
An annual report showing annual and cumulative
percentage of petroleum reduction relative to the 1999 baseline. Agency
goal is not less than a 20% reduction by the end of FY 2005.
Average Miles per Gallon
A report reflecting average miles per gallon annually
for light duty vehicles
This section applies to those Centers that have
Contractor-Operated vehicle maintenance facilities on site that are
under the purview of the Transportation Officer.
The metrics are meant to help evaluate and compare various contractors
in a consistent manner, and are suggested for inclusion of the Statement
of Work for new contracts. Additional contract metrics may be utilized
by individual Centers.
A monthly report showing the average number of
vehicles available for customer use in comparison to customer’s total
inventory (breakout by type of vehicle). For example, a Center has 10
Vans which should be available each day of a 30-day month (10 x 30 = 300
vehicle-days). However, 1 of the Vans was out of service for 10 days.
Thus, the fleet availability for Vans was 300 – 10 vehicle-days = 290
vehicle days. The Availability Rate was 290 ÷ 300 = 96.7%
Preventive Maintenance Compliance
Monthly report showing the number of vehicles
scheduled for PM compared to number of PM’s actually completed,
where applicable. This does not apply to GSA vehicles maintained
off–site and where the customer delivers the vehicle for service.
A monthly report showing the number of comebacks or
repeat maintenance. Industry standard is 2% or less when comparing the
number of comeback Repair Orders to the total number of Repair Orders.
A monthly count of field breakdowns that required
either a tow-in to a repair facility or roadside assistance to get the
vehicle back in operation.
Page: 2. Performance Metrics -
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