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PREFACE 0. Preface
Fleet Organization, Mission, and Responsibilities 1. Fleet Organization, Mission, and Responsibilities
2. Performance Metrics
2.1 Cost
2.1.1 Cost per Mile (cpm)
2.1.2 Budgeted Lease Vehicle Cost vs. Actual
2.1.3 Accident Costs
2.2 Utilization
2.2.1 Minimum Utilization by Vehicle Type
2.2.2 Count of Underutilized Vehicles
2.2.3 Sub-Pool Utilization
2.3 Energy and Alternative Fuels Compliance
2.3.1 EPACT Compliance
2.3.2 E.O. 13149 Compliance
2.3.3 Overall Average Miles per Gallon
2.4 Contractor-Operated Vehicle Maintenance
2.4.1 Fleet Availability
2.4.2 Preventive Maintenance Compliance
2.4.3 Quality of Repairs
2.4.4 Field Breakdowns
Official Use of Vehicles 3. Official Use of Vehicles
Asset Management 4. Asset Management
Vehicle Acquisition 5. Vehicle Acquisition
Alternative Fueled Vehicles 6. Alternative Fueled Vehicles
Fleet Maintenance 7. Fleet Maintenance
Vehicle Disposal 8. Vehicle Disposal
Fuel Management 9. Fuel Management
Contractor Use of Government Vehicles 10. Contractor Use of Government Vehicles
Forms and Reports   Driver's Handbook
Forms and Reports   Forms and Reports
Reference Materials   References
Abbreviations, Acronyms, and Definitions   Abbreviations, Acronyms, and Definitions
Useful Web Links   Web Links
Frequently Asked Questions   FAQ


NASA Official Fleet Management Handbook

Performance Metrics 

Performance Metrics

Each Center shall employ fleet management performance metrics that are established by NASA Headquarters in cooperation with NASA Centers. The metrics shall be consistent, measurable, and highly visible and shall be published annually in both tabular and graphical formats in order to track ongoing performance for the past 5 years. Reports on performance will include the following categories at a minimum.


Cost Per Mile (cpm)

This is a report on NASA-owned and GSA leased vehicles showing the total annual aggregated maintenance cost (excluding accident costs) for each vehicle divided by the total annual miles. This report, generated from the FAST data base, required annually at the end of the fiscal year, should show each individual vehicle cpm as well as an average cpm for each of the following vehicle types:

  • Sedans and Station Wagons
  • Ambulances
  • Buses
  • LD Trucks 4x2
  • LD Trucks 4x4
  • MD Trucks
  • HD Trucks

Budgeted Lease Vehicle Cost vs. Actual

This is a report that shows the total budgeted amount for GSA vehicle leases at each Center compared to the total actual cost for GSA vehicle leases. The report also applies to contractor BOAC’s. This report shall be compiled annually in order to track cost variations.

Accident Costs

This report will show the total annual cost of accident and abuse repairs for two major groups of vehicles: GSA leased units and NASA-owned units. For GSA leased units, the accident cost rate will also be aggregated and reported as “cost per million miles driven”.


Minimum Utilization by Vehicle Type

Centers shall develop minimum utilization goals for each category of vehicles and compare goals to actual usage on a periodic basis. See paragraph detailing the process for establishing utilization targets and subsequent utilization evaluation.

Count of Underutilized Vehicles

An annual report showing the number of vehicles in each category that failed to meet minimum utilization goals.

Sub-Pool Utilization

An annual report showing the average utilization of sub- pool vehicles by vehicle type (for types, see 2.1.1) in terms of miles per year. For example: Sub-Pool Sedans and Station Wagons averaged 6,455 miles per year per vehicle for FY 2004.


The following reports are included in standard FAST reports.

EPAct Compliance

An annual report showing the number and types of AFV light duty vehicle acquisitions compared to the total number of light duty vehicles ordered.

E.O. 13149 Compliance

An annual report showing annual and cumulative percentage of petroleum reduction relative to the 1999 baseline. Agency goal is not less than a 20% reduction by the end of FY 2005.

Overall Average Miles per Gallon

A report reflecting average miles per gallon annually for light duty vehicles

Contractor-Operated Vehicle Maintenance

This section applies to those Centers that have Contractor-Operated vehicle maintenance facilities on site that are under the purview of the Transportation Officer. The metrics are meant to help evaluate and compare various contractors in a consistent manner, and are suggested for inclusion of the Statement of Work for new contracts. Additional contract metrics may be utilized by individual Centers.

Fleet Availability

A monthly report showing the average number of vehicles available for customer use in comparison to customer’s total inventory (breakout by type of vehicle). For example, a Center has 10 Vans which should be available each day of a 30-day month (10 x 30 = 300 vehicle-days). However, 1 of the Vans was out of service for 10 days. Thus, the fleet availability for Vans was 300 – 10 vehicle-days = 290 vehicle days. The Availability Rate was 290 ÷ 300 = 96.7%

Preventive Maintenance Compliance

Monthly report showing the number of vehicles scheduled for PM compared to number of PM’s actually completed, where applicable. This does not apply to GSA vehicles maintained off–site and where the customer delivers the vehicle for service.

Quality of Repairs

A monthly report showing the number of comebacks or repeat maintenance. Industry standard is 2% or less when comparing the number of comeback Repair Orders to the total number of Repair Orders.

Field Breakdowns

A monthly count of field breakdowns that required either a tow-in to a repair facility or roadside assistance to get the vehicle back in operation.

Page: 2. Performance Metrics - Chapter View

Last Updated: 08/25/2005 09:26 AM