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PREFACE 0. Preface
Fleet Organization, Mission, and Responsibilities 1. Fleet Organization, Mission, and Responsibilities
2. Performance Metrics
2.1 Cost
2.1.1 Cost per Mile (cpm)
2.1.2 Budgeted Lease Vehicle Cost vs. Actual
2.1.3 Accident Costs
2.2 Utilization
2.2.1 Minimum Utilization by Vehicle Type
2.2.2 Count of Underutilized Vehicles
2.2.3 Sub-Pool Utilization
2.3 Energy and Alternative Fuels Compliance
2.3.1 EPACT Compliance
2.3.2 E.O. 13149 Compliance
2.3.3 Overall Average Miles per Gallon
2.4 Contractor-Operated Vehicle Maintenance
2.4.1 Fleet Availability
2.4.2 Preventive Maintenance Compliance
2.4.3 Quality of Repairs
2.4.4 Field Breakdowns
Official Use of Vehicles 3. Official Use of Vehicles
Asset Management 4. Asset Management
Vehicle Acquisition 5. Vehicle Acquisition
Alternative Fueled Vehicles 6. Alternative Fueled Vehicles
Fleet Maintenance 7. Fleet Maintenance
Vehicle Disposal 8. Vehicle Disposal
Fuel Management 9. Fuel Management
Contractor Use of Government Vehicles 10. Contractor Use of Government Vehicles
Forms and Reports   Driver's Handbook
Forms and Reports   Forms and Reports
Reference Materials   References
Abbreviations, Acronyms, and Definitions   Abbreviations, Acronyms, and Definitions
Useful Web Links   Web Links
Frequently Asked Questions   FAQ


NASA Official Fleet Management Handbook

Performance Metrics 


This section applies to those Centers that have Contractor-Operated vehicle maintenance facilities on site that are under the purview of the Transportation Officer. The metrics are meant to help evaluate and compare various contractors in a consistent manner, and are suggested for inclusion of the Statement of Work for new contracts. Additional contract metrics may be utilized by individual Centers.

Fleet Availability

A monthly report showing the average number of vehicles available for customer use in comparison to customer’s total inventory (breakout by type of vehicle). For example, a Center has 10 Vans which should be available each day of a 30-day month (10 x 30 = 300 vehicle-days). However, 1 of the Vans was out of service for 10 days. Thus, the fleet availability for Vans was 300 – 10 vehicle-days = 290 vehicle days. The Availability Rate was 290 ÷ 300 = 96.7%

Preventive Maintenance Compliance

Monthly report showing the number of vehicles scheduled for PM compared to number of PM’s actually completed, where applicable. This does not apply to GSA vehicles maintained off–site and where the customer delivers the vehicle for service.

Quality of Repairs

A monthly report showing the number of comebacks or repeat maintenance. Industry standard is 2% or less when comparing the number of comeback Repair Orders to the total number of Repair Orders.

Field Breakdowns

A monthly count of field breakdowns that required either a tow-in to a repair facility or roadside assistance to get the vehicle back in operation.

Page: 2.4 Performance Metrics\Contractor-Operated Vehicle Maintenance

Last Updated: 08/30/2005 07:17 PM