NASA Official Fleet Management Handbook
This section applies to those Centers that have
Contractor-Operated vehicle maintenance facilities on site that are
under the purview of the Transportation Officer.
The metrics are meant to help evaluate and compare various contractors
in a consistent manner, and are suggested for inclusion of the Statement
of Work for new contracts. Additional contract metrics may be utilized
by individual Centers.
A monthly report showing the average number of
vehicles available for customer use in comparison to customer’s total
inventory (breakout by type of vehicle). For example, a Center has 10
Vans which should be available each day of a 30-day month (10 x 30 = 300
vehicle-days). However, 1 of the Vans was out of service for 10 days.
Thus, the fleet availability for Vans was 300 – 10 vehicle-days = 290
vehicle days. The Availability Rate was 290 ÷ 300 = 96.7%
Preventive Maintenance Compliance
Monthly report showing the number of vehicles
scheduled for PM compared to number of PM’s actually completed,
where applicable. This does not apply to GSA vehicles maintained
off–site and where the customer delivers the vehicle for service.
A monthly report showing the number of comebacks or
repeat maintenance. Industry standard is 2% or less when comparing the
number of comeback Repair Orders to the total number of Repair Orders.
A monthly count of field breakdowns that required
either a tow-in to a repair facility or roadside assistance to get the
vehicle back in operation.
Page: 2.4 Performance Metrics\Contractor-Operated
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