NASA Headquarters' DirectivesEffective Date: June 22, 1999
Expiration Date: none
Responsible Office: LD080
| NASA Headquarters' Directives |
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| HQPR 1590.1A Effective Date: June 22, 1999 Expiration Date: none Responsible Office: LD080 |
Headquarters Operations Services Guide |
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SERVICE: The Headquarters Training and Development Office provides career management services for all employees to aid in career development. Instruction to supervisors on how to plan and assist in employee development is also provided by this office.
PROCEDURE: Contact Headquarters Training and Development Office for more information or for an appointment.
CONTACT: Headquarters Training and Development Office, GSFC, Code 114, Lynette Harrington, (301) 286-6112, Fax (301) 286-1679, E-mail: mlharrin@pop100.gsfc.nasa.gov or Vicki Thorne, HQ, Room 4F21, Code CS, (202) 358-2339, Fax (202) 358-0700, E-mail: vthorne@mail.hq.nasa.gov. For Code W, contact the Personnel Officer, HQ, Room 8V69, (202) 358-2590 or (202) 358-2584.
CARPET INSTALLATION
SERVICE: Provides service for installing new carpet and replacement of worn out carpet.
PROCEDURE: Code contacts will submit NHQ Form 6 or Fax, "Request for Facilities Management Services," for installation, or replacement of carpet. Appropriate justification must be included.
CONTACT: Headquarters Facilities Management and Security Branch, Code CFS, HQ, Room 1V63, (202) 358-0156, Fax (202) 358-3269.
CARPOOLS
SERVICE: Provides ridesharing information to NASA employees and NASA contractors.
PROCEDURE: To locate an existing carpool, telephone the contact below.
CONTACT: Headquarters Facilities Management and Security Branch, Code CFS, HQ, Room 1C65, (202) 358-0106, Fax (202) 358-3090.
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NASA Headquarters
Services Guide
SERVICE: Provides for vendor pricing information and standardization for ease of classification and ordering items and services.
PROCEDURE: Personnel with questions related to vendor or pricing should contact the Logistics Specialist in the office listed below.
CONTACT: Goddard Space Flight Center, Supply Operations Section, Code 239, HQ Receiving Area, Room 1041, (202) 358-0148.
CLASSIFICATION, POSITION
SERVICE: The Headquarters Human Resources Management Division provides advice and assistance to supervisors and managers regarding organizational planning, position management, and position evaluations to confirm title, series, and grade.
PROCEDURE: Supervisors and employees should review position descriptions periodically to ensure that duties are adequately described and are those being performed. If changes to the position description are necessary, supervisors should prepare and justify the changes, and submit them through the appropriate code official for concurrence to the code's assigned Personnel Management Specialist, Code CP, along with an SF-52, "Request for Personnel Action," with appropriate signatures.
CONTACT: Contact your Personnel Management Specialist
or Branch Chief in Code CP in HQ, Room 6P73. Call (202) 358-1560 for the
name and telephone number of the Personnel Management Specialist assigned
to your code. For Code W employees, contact the Personnel Officer,
HQ, Room 8V69, (202) 358-2590 or 358-2584.
NASA Headquarters Services
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OUTGOING CLASSIFIED VISIT REQUESTS
SERVICE: Provides certification of NASA-granted clearances only to other Government agencies and private industry in connection with visits in which national security (classified) information will be discussed.
PROCEDURE: Employee must complete the following requirements:
(1) No later than 5 working days prior to the meeting, complete a NASA Form 23 (Classified Visit Request) and submit it to the Security Administration Team. We will be unable to assure you that no delays in permitting you entrance to the meeting site will occur if your classified visit request is not sent early enough to allow the Facilities' Visit Control to process the request.
(2) The Classified Visit Request must contain telephone number and fax number of the Facilities Visitor Control or Security Office. Do not put the telephone and fax numbers of the individual you are going to visit; list them as your point of contact.
(3) If you will be going to this same facility several times during the year, your classified visit request can be sent for a period of 1 year. This will eliminate the need to prepare a NASA Form 23 for each visit.
(4) You may fax your completed NASA Form 23 to the Security Administration Team at (202) 358-3090.
CONTACT: Headquarters Facilities Management and Security Branch, Code CFS, HQ, Room 1C50, (202) 358-0194, Fax (202) 358-3090.
INCOMING CLASSIFIED VISIT REQUESTS
SERVICE: Forwards certification of clearances provided by other Government agencies and private industry in connection with visits to Headquarters in which national security information will be discussed.
PROCEDURE: Classified Visit Requests received by the Headquarters Facilities Management and Security Branch will be forwarded to the Headquarters employee to be visited to verify the visitor's need-to-know. This need-to-know can only be verified by the Headquarters employee to be visited.
CONTACT: Headquarters Facilities Management and Security Branch, Code CFS, HQ, Room 1C50, (202) 358-0194, Fax (202) 358-3090.
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NASA Headquarters
Services Guide
SERVICE: The Headquarters Human Resources Management Division is responsible for counseling and assisting managers, supervisors and employees regarding entitlements, pay action, dual employment and compensation, and calculation related to:
| Within-Grade Increases | Merit Increases |
| Severance Pay | Changes to Lower Grade |
| Pay Retention | Overtime and Holiday Pay |
| Hazardous Pay | New Appointments |
| Promotions | Pay Schedule Changes |
| Quality Step Increases
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Cash Awards
ÿ |
PROCEDURE: Inquiries should be made to the Headquarters Human Resources Management Division, Code CP. Provide specific information regarding the situation, including reference to any relevant documents or actions involved.
CONTACT: Contact your Personnel Management Specialist or Branch Chief in Code CP located in HQ, Room 6J79. Call (202) 358-4655 for the name and telephone number of the Personnel Management Specialist assigned to support your code. For Code W employees, contact the Personnel Officer, HQ, Room 8V69, (202) 358-2590 or 358-2584.
COMPUTER ACCOUNT ADMINISTRATION SERVICES
SERVICE: Processes all account creations, modification and deletions.
PROCEDURE: All account creation requests or updates to existing accounts must be made by submitting NHQ Form 224, "Automated Systems Access Request." Proper signatures are required. Forward the completed NHQ form to the NASA Service Center in CV74, Mail Stop CI-1. You will be contacted by an Account Administrator upon completion of your request.
If you need assistance in completing the NHQ Form 224, call the Help Desk at 358-HELP (4357). A service ticket will be created and a Customer Service Representative will be dispatched to help you.
If you do not know how to change your password or if you
forget your password, please call the Help Desk and a service analyst will
assist you over the phone.
NASA Headquarters Services
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Hours of operation for Computer Account Administration are Monday through Friday, 7:30 a.m. through 5:00 p.m. EST, excluding Federal holidays. After hours on-call support is provided for emergency requests, specific systems and services.
CONTACT: NASA Headquarters Account Administration, Code CI, HQ, Room CV74, (202) 358-HELP (4357), or E-mail service@hq.nasa.gov.
COMPUTER CENTER OPERATIONS
SERVICE: The NASA Headquarters Computer Center (NHCC) provides centralized computer resources for NASA Headquarters and mini computer resources for NASA Headquarters, and houses HQ servers and provides connectivity to internal and external networks. The major NHCC services include large capacity data storage, e-mail connectivity and output services such as printing, customized forms, and special services.
Large capacity data storage is provided through the availability of the Multiple Virtual Storage/Enterprise System Architecture (MVS/ESA) and Virtual Memory System (VMS) operating systems. MVS/ESA is the operating system for the IBM (OS390) compatible hardware and software. VMS is the operating system for the Digital Equipment Corporation (DEC) VAX hardware. Many of the software applications used at NASA HQ require the processing capability of the NHCC.
Computer resources are available 7 days a week, 24 hours a day. Operations personnel staff the NHCC from 7:00 AM to 7:00 P.M., Monday through Friday. During unattended hours the NHCC operates in a 'lights out' automated environment.
PROCEDURE: Use of the NHCC can be requested through your Code's designated CI Point of Contact, from the Manager of Computer Systems and Operations, or by calling the Help Desk at 358-HELP.
CONTACT: Designated code point of contact for IT support or the Manager, Computer Systems and Operations, Code CI, HQ, Room CY44, (202) 358-0061.
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NASA Headquarters
Services Guide
SERVICE: NASA Headquarters offers a variety of computer software training through their Computer Training Center (CTC). The training center regularly schedules office automation training to support the standard desktop software suite at NASA HQ. Additional software training is provided as needed.
PROCEDURE: Anyone interested in taking a course must do the following:
(1) Identify desired course and class date/time.
Note: Training offered through the Computer Training Center is advertised
through the Computer Training
Center web page:
http://www.hq.nasa.gov/office/codec/codeci/ctc/ctc.htm
Class information can also be obtained by calling the CTC at (202) 358-1111.
(2) Contact your organization's training representative and request approval.
(3) Upon receiving approval to attend training, contact the Computer
Training Center to register for the class.
This can be accomplished via., e-mail, phone or in person.
(4) Complete NASA Headquarters Form 228, "In-House Training".
(5) Submit Form 228 prior to the start of the class.
(6) Attend Class.
CONTACT: The Computer Training Center (CTC) , Code CI-1, HQ, Room CV74, (202) 358-1111. Receptionist hours: 7:30 a.m. to 11:30 a.m.
COMPUTER VIRUS PREVENTION AND ERADICATION
SERVICE: Provides virus protection
and eradication services for all Headquarters workstations (PC and MACs).
Headquarters policy requires anti-virus software protection for ALL HQ
personal computers. Headquarters personnel who use their home computer
for official NASA business may install a copy of the anti-virus software
on their workstations at home. Software may be obtained via a Class II
IRM Service Request (NHQ Form 231).
NASA Headquarters Services
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PROCEDURE: Headquarters personnel are required to report all occurrences of viruses by calling 358-HELP. A member of the Virus Response Team will be dispatched to your location to eradicate the virus in the event the locally installed virus prevention software is unsuccessful. It is important that you DO NOT turn off your computer while waiting for the Virus Response Team member to arrive.
CONTACT: NASA Headquarters ADP/T Services Center, Code CI, HQ, Room CV74, (202) 358-HELP (4357), E-MAIL, service@boeing hq.nasa.gov.
CONDUCT, STANDARDS OF
SERVICE: The Headquarters Human Resources
Management Division, and the Deputy Ethics Official, Office of General
Counsel provide advice regarding Standards of Conduct for Federal employees
with regard to:
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| Acceptance of giftsÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ Political activity |
| Acceptance of honorariaÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ Use of government equipment/property |
| Financial disclosureÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ Prohibited personnel practices |
| Conflicts of interestÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ Misuse of informationÿ |
| Indebtednessÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ Vending, gambling, or betting |
Generally, Federal employees shall avoid any action which might result in, or create the appearance of: Using public office for private gain, giving preferential treatment to any person, impeding Government economy or efficiency, losing complete independence or impartiality, making a Government decision outside official channels; or adversely affecting the public's confidence in the integrity of the Government.
The Headquarters Human Resource Management Division consults legal counsel for advice on specific, complex issues regarding interpretations of statutory provisions. The conduct of NASA employees is governed by the "Standards of Ethical Conduct for Employees of the Executive Branch," issued by the Office of Government Ethics (OGE); by the Office of Personnel Management Regulations at 5 CFR Part 735.
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NASA Headquarters
Services Guide
PROCEDURE: Employees or supervisors should exercise personal judgement to seek advice regarding involvement in various situations or actions which may be construed as improper or unethical in the performance of their duties. They should call the Personnel Management Specialist who serves their code or the Deputy Ethics Official at (202) 358-2028 for information on the specific issue.
CONTACT: Contact your code's Personnel Management Specialist or Branch Chief in Code CP, located in HQ, Room 6J79, (202) 358-4655 for the name and telephone number of the Personnel Management Specialist assigned to support your code. For Code W employees, contact the Personnel Officer, HQ Room 8V69, (202) 358-2560 or 358-2584.
CONFERENCE ROOM SCHEDULING
SERVICE: Provides services for scheduling the three management information centers, conference pods, and the Headquarters auditorium. (See Audio-Visual Support Services - Scheduling)
PROCEDURE: Contact Audio-Visual Support Services.
CONTACT: NASA Headquarters Facilities Management and Security, Audio-Visual Support Services, Code CFS, HQ, Room 1V63, (202) 358-0037, Fax (202) 358-3269.
CONTINUING EDUCATION PROGRAM (CEP)
SERVICE: The Continuing Education
Programs I and II provide full time permanent career and career-conditional
employees in non-professional positions (Grades GS-1 through GS-11) with
the education and training needed to enhance their potential for career
development. CEP I provides funding to allow eligible employees to attend
up to two approved college courses per semester after duty hours. CEP II
provides funding to allow eligible employees to attend up to two approved
college course per semester during duty hours, as well as after hours.
With supervisory approval, and subject to the needs of the office, CEP
II participants may be allowed up to eight (8) hours of duty time per week
to attend college courses. Courses taken under CEP I and CEP II must be
related to the NASA mission, support individual or organizational performance,
and be approved by the HQ Training Office.
NASA Headquarters Services
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PROCEDURE: Contact the Headquarters Training Office at Goddard Space Flight Center for information or an appointment.
CONTACT: Headquarters Training Office, GSFC, Code 114, Sharon Boykins, (301) 286-7508, Fax (301) 286-1679, E-mail: sboykins@pop100.gsfc.nasa.gov
CONTRACT MANAGEMENT
SERVICE: Purchases supplies and non-personal services using large purchase, small purchase, and interagency funds transfer procedures. This Branch also provides all contract administration support needed to insure the timely delivery of supplies or acceptable performance of services ordered from vendors.
PROCEDURE: Acquisitions processes through this office are monitored to assure contractor compliance with designated delivery dates, quantities, etc.
CONTACT: Headquarters Acquisitions Branch, Code 210.H, GSFC, Room S114, (301) 286-6776, Fax (301) 286-0357.
CONTRACT SECURITY CLASSIFICATION SPECIFICATION
SERVICE: Provides guidance in the preparation of DD Form 254, "Contract Security Classification Specification." When a DD Form 254 is required, the Program/ Project Manager or the COTR will submit a completed copy of the Statement of Work (SOW) and an original of the DD Form 254 to Headquarters Security Branch for review before the contract is let. A DD Form 254 is only prepared for classified contracts.
PROCEDURE: Once the DD Form 254 is received, the Headquarters Facilities Management and Security Branch reviews the DD Form 254 against requirements identified in the SOW to ensure complete and accurate completion of the DD Form 254. When it is determined that a DD Form 254 is accurate and all required changes are made, the Headquarters Facilities Management and Security Branch will forward the correct DD Form 254 to the COTR for processing.
CONTACT: Headquarters Facilities Management and Security Branch, Code CFS, HQ, Room 1C50, (202) 358-0194, Fax (202) 358-3090.
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NASA Headquarters
Services Guide
SERVICE: Provides a study-related work experience for students, which is designed to strengthen professional, administrative, technical, and other proficiency. These students should be enrolled in courses of studies that lead to an associate, baccalaureate, graduate, or doctoral degree. The subject matter field should be useful to NASA, and the work experience be directly related to the award of the degree. The student may serve either alternating assignments (6 months at school, with 6 months at the worksite), or parallel assignments which support a part-time position.
PROCEDURE: Candidates must meet the following requirements:
(1) Be enrolled in the educational institution's cooperative education program and must be recommended for the co-op assignment by an authorized staff official of the institution.
(2) Be a citizen of the United States.
(3) Must be maintaining at least a 2.5 overall scholastic average on a 4.0 scale or equivalent, must have a grade of C or above in all major fields of study, and must have a student record which is predictive of graduation.
CONTACT: Co-op Program Coordinator, Headquarters Human Resources Division, Code CP, HQ, Room 6F82, (202) 358-1558.
CREDIT CARD, GOVERNMENT
SERVICE: The Headquarters Accounting Division (HAD), Cost and Commercial Services, provides assistance and guidance in the processing of credit cards statements. Audits all statements for accuracy and approving officials signatures. Ensures that all authorized claims are paid through the Electronic Fund Transfer system (EFT).
PROCEDURE: Prepare credit card statements which requires, Procurement Request (PR) number, description of items, total dollar amount for each PR, approving official and card holders signatures on each statement. Each statement should be submitted to HAD by the 6th of every month. All Claims requesting payment must have a direct deposit form in the accounting office prior to payment.
CONTACT: Goddard, Code 155 HAD, HQ, Room 119, Lori Shavatt,
(301) 286-5586, Fax (301) 286-1789.
NASA Headquarters Services
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