NASA Headquarters' DirectivesEffective Date: June 22, 1999
Expiration Date: none
Responsible Office: C
| NASA Headquarters' Directives |
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| HQPR 1590.1A Effective Date: June 22, 1999 Expiration Date: none Responsible Office: C |
Headquarters Operations Services Guide |
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SERVICE: The Headquarters Safety function in the Headquarters Facilities Management and Security Branch provides guidance and support to Headquarters management and employees in the recognition and evaluation of potential job-associated safety hazards and safety related issues. The staff investigates complaints of safety and safety-related matters. In addition, follow-up steps are taken to ascertain that identified hazards are appropriately corrected. The staff interfaces with the NASA Office of Safety and Mission Assurance, the NASA Occupational Health Office, and other appropriate offices and organizations on safety.
PROCEDURE: For assistance and support, call the Headquarters Facilities Management and Security Branch, Code CFS. Written reports of alleged safety hazards and safety related matters should be submitted to Code CFS. Further details on the Headquarters Safety Program may be found in NPD 8710.2B, "NASA Safety and Health Program Policy;" NPD l621.1G, "NASA Mishap Reporting and Investigating Policy;"and NPD 8710.1, "NASA Emergency Preparedness Program Policy."
CONTACT: Headquarters Facilities Management and Security Branch, Code CFS, Room 1A80, (202) 358-1293 or (202) 358-2108, Fax (202) 358-3090.
SCREENING INVESTIGATIONS FOR NON-FEDERAL PERSONNEL
SERVICE: Reviews all investigative case papers. Fingerprints personnel. Submits documentation to appropriate organization.
BACKGROUND: Non-federal personnel working on unclassified ADP systems will have a screening background investigation completed as required by the Office of Management and Budget (OMB) Circular A-130. Non-federal personnel in custodial positions will have a screening background investigation completed as required by the Government Services Agency (GSA) Lease Agreement.
PROCEDURE: Non-federal personnel in sensitive ADP positions must complete the following requirements:
(1) The employee completes NHQ Form 219, "Headquarters Request for Screening of Non-Federal Personnel in ADP Sensitive Positions." The NASA System/Application Owner identifies the System Sensitivity/ Criticality Level and the ADP Position Risk Factor and the Contracting Official Technical Representative (COTR) signs as final review.
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(2) Each employee then completes a NASA Form 531, "Name Check Request." A background screening investigation will be conducted through the Federal Bureau of Investigation, the Immigration and Naturalization Service (if applicable), the Office of Personnel Management's Personnel Investigation Processing System (PIPS) and the Department of Defense Central Investigation Index (DCII). A Limited Background Investigation will be requested via a Standard Form 85P should the position's ADP Risk Factor place it in the High Risk category on a Level 2 system.
Non-federal personnel with custodial functions
(1) Each employee completes NASA Form 531, "Name Check Request." A background screening investigation will be conducted through the Federal Bureau of Investigation, the Immigration and Naturalization Service (if applicable), the Office of Personnel Management Personnel Investigation Processing System (PIPS) and the Department of Defense Central Investigation Index (DCII).
(2) A suitability determination in accordance with the GSA Delegation of Lease Authority is completed. If unfavorable, the employee is afforded Due Process.
CONTACT: Security Administration Team, Headquarters Facilities Management and Security Branch, Code CFS, HQ, Room 1C50, (202) 358-0194, Fax (202) 358-3090.
SECURITY EDUCATION AND AWARENESS
SERVICE: Provides security education and awareness training within NASA Headquarters.
PROCEDURE: The Headquarters Facilities Management and Security Branch is responsible for the Security Education and Awareness Program, which includes implementing procedures and conducting training.
CONTACT: Headquarters Facilities Management and Security
Branch, Code CFS, HQ, Room 1C50, (202) 358-0198, Fax (202) 358-3090.
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SERVICE: Reviews all investigative case papers. Fingerprints employees. Forwards all documentation to the Federal Investigation Processing Center (FIPC) in Boyers, PA. Following the completion of the investigation, the Report of Investigation (ROI) is forwarded to Human Resources for the suitability adjudication. For positions requiring access to national security information, each ROI is adjudicated based on the NASA Security Handbook's (NHB 1620.3) Personnel Security Adjudication Policy.
BACKGROUND: Maintains the integrity of the Federal workforce through the initiation of background investigations commensurate with each position in accordance with Executive Orders 10450 and 12356.
PROCEDURE: Public Trust Positions
(1) Position is designated either Low Risk (LR), Moderate Risk (MR) or High Risk (HR). Employees should complete the Standard 85, "Questionnaire for Non-Sensitive Positions," or Standard Form 85P, "Questionnaire for Public Trust Positions." Additional forms may be required by FIPC in order to conduct the investigation.
(2) Forms are reviewed and the employee fingerprinted.
(3) Forwards investigative case papers to FIPC to conduct the background investigation.
(4) Forwards completed investigation to Human Resources for a suitability adjudication.
National Security Positions
(1) Positions must be designated as either Noncritical Sensitive (NCS), Critical Sensitive (CS) or Special Sensitive (SS) and a NASA Form 1630 (Request for Access to National Security Information) must be completed. Access to national security information must be revalidated annually. Individuals with access to Top Secret information are required to have 5-year updates of their background investigation.
(2) Employees in these positions are required to complete Standard Form 86 and all other applicable investigative forms. Forms are reviewed and employees fingerprinted.
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(3) An adjudicative determination in accordance with the Personnel Security Adjudication Policy is completed. If favorable, the employee is in-briefed to the appropriate level of access. If unfavorable, the employee is afforded Due Process in accordance with Procedures for Suspension, Revocation, and Denial of NASA Personnel Security Clearances in NASA. Security Handbook, NHB 1620.3.
CONTACT: Security Administration Team, Headquarters Facilities Management and Security Branch, Code CFS, HQ, Room 1C50, (202) 358-0194, Fax (202) 358-3090.
SERVICE CENTER (Information Technology (IT), User Resource Center (URC) and Help Desk)
SERVICE: The Service Center, managed by Code CI, offers a wide range of computer services to NASA Headquarters personnel. The Help Desk, User Resource Center, Laptop Loaner program and user account administration are included in the services offered through the Service Center.
Users may request computer support through four methods: a call to the Help Desk at 358-HELP (4357), voice mail, submission of a Service Request (NHQ Form 231) or an e-mail message to: service@hq.nasa.gov. For details about each service, see: Help Desk, User Resource Center, Laptop Loaner Program and Account Administration.
Note: Voice mails are retrieved hourly; e-mails are retrieved three times daily.
The Service Center also hosts the "Getting Help" web page. This page offers information on Code CI supported hardware and software as well as information on computer security, telecommunications, training and other related services. Check it out at:
http://www.hq.nasa.gov/office/codec/codeci/help/help.htmThis page is also accessible through the Code CI home page at:
http://www.hq.nasa.gov/office/codec/codeciPROCEDURE: The Service Center directs your request to any of the services noted above. Hours of operation are Monday through Friday, 7:30 a.m. to 5 p.m. EST, excluding Federal holidays. After hours on-call support is provided for emergency requests, specific systems and services.
The NHQ Form 231, "Service Request Form" can be download from the web at: http://www.hq.nasa.gov/office/codec/codeci/help/forms/forms.htm.
CONTACT: NASA Headquarters Service Center, Code CI, HQ, Room CV74, (202) 358-HELP (4357), or E-mail service@hq.nasa.gov .
HELP DESK
SERVICES
SERVICE: The Help Desk provides NASA Headquarters users a vehicle for requesting computer support services. The voice messaging system allows customers to report problems 24 hours a day, and place their requests for "call-in services" as listed below:
- Computer and ADP Services
- Telecommunications and Cable TV
- Security, Facilities Hot Line and Move Services
- Conference Scheduling, ViTS, Library Services, Mail and
- Receiving & Inspection Services
- Travel, Passport and Transportation
- Hardware installation if available item(s) (5 items or fewer)
- Software installation if available item(s) (5 items or fewer and must be included in the Standard Software Suite)
- LAN drop activation
- Phone activation/moves
- CATV outlet relocation
- Relocation of five persons or less (48 hour notice required)
- Site surveys for installing desktop systems (five or fewer)
- Password resets
- Laptop Loaner requests
- Software for home use
The Help Desk staff is trained to troubleshoot and assist users in resolving problems. If unable to resolve customer calls over the phone, the Help Desk staff is able to dispatch calls to the proper representative who will respond to diagnose or resolve the problem.
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PROCEDURE: Hours of operation for the Help Desk are Monday through Friday, 7:30 a.m. to 5 p.m. EST, excluding Federal holidays. After hours on-call support is provided for emergency requests, specific systems (network systems, IT and heat ventilation and air conditioning/HVAC) service.
CONTACT: NASA Headquarters Help Desk, Code CI, HQ, Informations Technology and Communications Division, Room CV74, (202) 358-HELP (4357).
Code CFS/HQ, Facilities and Security Branch, Room 1V63, (202) 358-HELP (4357)
LAPTOP LOANER
PROGRAM SERVICES
SERVICE: The NASA Headquarters Laptop Loaner Program was established to allow NASA HQ civil servants access to portable computers (i.e. laptops). Laptops can be checked out for use within the HQ building (e.g., for presentations and demonstrations) or removed from the HQ building for use outside the office for a maximum period of two weeks (e.g., to perform work at home or while on temporary duty assignments).
The Laptop Loaner Program maintains an inventory of portable computers and peripherals available to Civil Servants. They are available on a "first come, first serve" basis. The following types of computer hardware are available for loan:
- IBM compatible laptops
- Macintosh powerbooks
- Peripherals for laptops (printers, foreign adapters, modems, laptop projection panels)
- Extra batteries and battery chargers
All laptops are loaded with the core NASA HQ software, which includes:
- Microsoft Office (Word, Excel, PowerPoint)
- Internet Tool Suite (Netscape and associated helper applications)
- Meeting Maker for calendaring
- Eudora for e-mail
- Anti-virus software
- Communications software for dial in
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PROCEDURE: NASA Headquarters civil servants may reserve a laptop loaner by calling the Help Desk at 358-HELP (4357). Requests for laptops require 24 hours notice.
Customers checkout and return equipment at the HQ Service Center located on the Concourse level in Room CV74. Users are responsible for the equipment during the loan period and must notify the Help Desk of problems or for extensions to the loan period.
A laptop may be loaned for up to two weeks. If equipment is not returned on the due date, the user will be contacted. If any equipment should become overdue for more that 48 hours, the NASA Service Center Manager and Code POC will be notified.
Hours of operation for the Laptop Loaner Program are Monday through Friday, 7:30 a.m. to 5 p.m. EST, excluding Federal holidays.
CONTACT: NASA Headquarters Laptop Loaner Program, Code CI, HQ, Room CV74, (202) 358-HELP (4357), or E-mail service@hq.nasa.gov .
USER RESOURCE
CENTER (URC)
SERVICE: Functions as a part of the Service Center and provides a self service walk-in technology lab configured with a variety of Macintosh and PC workstation configurations to include a scanning workstation, file conversion tools, accessible technology workstation, compact disk library capabilities, research tools such as Computer Select and limited color printing capabilities.
Staff members are available to assist users as needed and provide real time proactive technical advice, end user support, troubleshooting/consultation services and problem resolution. Use of specialized equipment may require scheduling based on demand.
The User Resource Center keeps abreast of current and emerging technologies that are relevant to the NASA Information Technology (IT) environment and missions. They maintain accessible technology capabilities and provide consultation services on system operation and software application packages.
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PROCEDURE: Hours of operation for the User Resource Center are Monday through Friday, 7:30 a.m. to 5 p.m. EST, excluding Federal holidays.
CONTACT: NASA Headquarters User Resource Center, Code CI, HQ, Room CV74, (202) 358-HELP (4357), or E-mail service@hq.nasa.gov.
SHIPMENT OF MATERIAL
SERVICE: Arranges the shipment of material that exceeds 70 lbs. or 108 inches (length and girth) and express shipments outside Continental United States.
PROCEDURE: Persons requiring shipping services must complete a GS Form 20-4 "Invoice/Shipping Document," and forward it to the Headquarters Receiving Area, Room 1041. If overseas transportation (normal or express) is required, and the items are small, both the shipping document and the items may be brought to the office below. Shipments brought to the R&I room by 3 p.m. will go out the following day. Code CI must initial the GSFC Form 20-4 in Block 10 prior to shipment of tagged equipment.
CONTACT: Goddard Space Flight Center, Traffic Management Office, Code 239, (301) 286-9642/9555, Fax (301) 286-1770.
SHUTTLE BUS SERVICES
SERVICE: Shuttle bus service between Headquarters and Goddard Space Flight Center is provided by GSFC. Shuttle bus service is also available to the NASA-8 aircraft (see your code travel contact for schedule).
PROCEDURE: Persons needing transportation between these locations should meet at the appropriate shuttle stops. Arrival and departure times, as well as drop-off points, for the shuttle are listed in the current NASA Headquarters Telephone Directory.
CONTACT: Goddard Space Flight Center, HQ Transportation
Officer, Code 234, (301) 286-8240, Fax (301) 286-1774.
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SERVICE: The Headquarters Health Unit has skilled medical personnel available to give employees the best possible health services. Allergy injections and other medication/treatment will be given upon written orders from a personal physician at the discretion of the medical director. Employees must supply the allergy serum and medications needed. Blood pressure checks will be given weekly, or more frequently, requested by a private physician.
PROCEDURE: The clinic hours of operation are 8 am. to 4:30 p.m. The following schedule has been established for walk-in services:
All employees, including summer students, are entitled to "sick call" care. Note that persons under 18 years of age must have written permission from a parent or guardian to receive care.EMERGENCIES: AnytimeSick Call: 9 a.m. to 4 p.m.
Allergy Shots: 9 a.m. to 3:30 p.m.
CONTACT: Headquarters Health Unit, Code CP-3, HQ, Room CD70, (202) 358-2600.
SIGNS
SERVICE: Provides appropriate door and directional signs indicating names of offices, office head titles, and room numbers.
PROCEDURE: Submit NHQ Form 6 or E-Mail, "Request for Facilities Management Services," requesting that door signs be provided.
CONTACT: Headquarters Facilities Management and Security Branch, Code CFS, HQ, Room 1C53, (202) 358-0200, Fax (202) 358-3090.
SOFTWARE and SOFTWARE DOCUMENTATION EXCESS
SERVICE: The NASA Headquarters Software Library dispositions software media and documentation no longer needed. When applicable, software is warehoused for future use. If the software is outdated or not used at Headquarters, it will be excessed to Goddard.
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PROCEDURE: To excess software or documentation, contact the NASA, Headquarters Help Desk at 358-HELP (4357). The Help Desk staff will confirm your room number and create a ticket to track your request. NHQ Form 256, "Surplus Software Inventory," will be sent to you from the Help Desk. Instructions for completing this form are located on the back of the form. This form must be completed and the required signatures must be obtained prior to calling the Software Library for pick-up.
If you need assistance in completing the Surplus Software Inventory, call the Software Library at 358-3570. Someone will return your call within one (1) business day.
Hours of operation for the Software Library are Monday through Friday, 7:30 a.m. to 5 p.m. EST, excluding Federal holidays.
CONTACT: NASA Headquarters Software Library, Code CI, HQ, Room CV80, (202) 358-3570 or E-mail smf@hq.nasa.gov.
SOFTWARE MANAGEMENT
(Acquisition, Installation and Management)
SERVICE: The Headquarters Information Resources Management Division, Code CI, is committed to ensuring that NASA Headquarters organizations have the required number of software licenses needed to support office functions. This limited to commercially available software products residing on computer systems in both development and production environments, including UNIX workstations/servers. It is not intended to cover VAX and mainframe software of in-house developed applications.
In order to fulfill this commitment, the Division performs the following:
- Processes and receives all orders for commercially available software.
- Centrally manages the licenses for all commercially available software.
- Catalogs and retains master disks.
- Scans all software for virus prior to installation on any Headquarters
computer to ensure virus-free installation.
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- Installs all software on Headquarters computers.
- Provides limited copies of software documentation available for check-out through the Headquarters library.
PROCEDURE: Pursuant to Title 17 of the U.S. Code, it is illegal to reproduce, prepare derivative works, or distribute copies, of copyrighted computer software without authorization from the copyright holder. Such unauthorized activities may result in the imposition of civil or criminal penalties. To ensure compliance with the law, all software procured for and installed on NASA Headquarters computer systems shall have a valid license.
All software procured and installed on NASA Headquarters computer systems shall be included as part of the approved Headquarters baseline suite, or approved through the Class 1 Service Request process. A copy of the baseline document can be found on the Headqua
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