HQPR 1590.1A Headquarters Operations Services Guide

TABLE OF CONTENTS

A ÿ ÿ ÿ ÿ	Aircraft Scheduling, Administrative A-1 Applications Software Development A-1 Audio-Visual Support Services A-1 Auditorium A-5 Awards, Incentive A-6
B ÿ ÿ ÿ ÿ ÿ	Badges (see Identification Badges (ID's))ÿ Benefits, NASA Employee Benefits Association (NEBA) B-1ÿÿ Bonds B-1ÿ Building Alterations B-1ÿ Building Utilities B-2
C ÿ ÿ ÿ ÿ ÿ ÿ ÿ ÿ ÿ ÿ ÿ ÿ ÿ ÿ ÿ	Career Management C-1ÿ Carpet Installation C-1ÿ Carpools C-1ÿ Cataloging Support (Supply & Equipment) C-3ÿ Classification, Position C-3ÿ Classification Visit Requests C-3ÿ Compensation C-4ÿ Computer Account Administration Services C-4ÿ Computer Center Operations C-5ÿ Computer Training C-6ÿ Computer Virus Prevention and Eradication C-6ÿ Conduct, Standards of C-7ÿ Conference Room Scheduling C-8ÿ Continuing Education Program C-8ÿ Contract Management C-9ÿ Contract Security Classification Specification C-9ÿ Co-op Work Study Program C-10ÿ Credit Cards, Government C-10ÿ Credit Union, NASA Federal C-11
D ÿ ÿ ÿ ÿ ÿ ÿ ÿ	D.C. Official Parking Permits D-1ÿ Directives D-1ÿ Disabled Veterans Program D-1 Disabilities, Individuals with D-3ÿ Disciplinary and Adverse Actions D-3ÿ Discrimination Complaints D-3ÿ Diversity Employment Program D-4ÿ Document Services Center D-4

E ÿ ÿ ÿ ÿ ÿ ÿ ÿ ÿ ÿ ÿ	Emergency Medical Service (Health Unit) E-1ÿ Employee Assistance Program (EAP) E-1ÿ Employee Express E-2ÿ Employment Information E-2ÿ Equal Opportunity Counseling and Diversity Training E-2ÿ Equipment Repair (see Repair)ÿ Ethics (see Conduct, Standards of)ÿ Excess Property Acquisition E-3ÿ Excess Property Removal E-3ÿ Excess Property Removal, IT E-4ÿ Exchange Council, HQ E-4
F ÿ ÿ ÿ ÿ ÿ ÿ ÿ	Fare Subsidy F-1ÿ Fitness Facility/Stress Lab F-1ÿ Foreign Travel F-1ÿ Forms F-2ÿ Forms & Issuances (Supply) F-3ÿ Fraud, Waste, Abuse of Authority, andÿ Mismanagement (see Office of Inspector General)ÿ Furniture, Free-Standing F-3ÿ Furniture Repair (see Repair)
G ÿ ÿ	Graduate Study Program G-1ÿ Graphics Services G-1 Grievances G-2
H ÿ ÿ ÿ ÿ ÿ ÿ	Handy Services H-1ÿ Heads Up H-1ÿ Help Desk Services (see Service Center)ÿ HIT 25 H-2 Holidays H-2ÿ HQ Bulletin H-3ÿ HQ Exchange Store, NASA Headquarters H-3

I ÿ ÿ ÿ ÿ ÿ ÿ ÿ ÿ ÿ	Identification Badges (ID's) I-1ÿ InfoCom I-3ÿ Information Center, Headquarters I-3ÿ Information Security I-4ÿ Information Technology (IT) Hardware Transfer to NASA Centers I-4ÿ Information Technology (IT) Security I-5ÿ Inspector General, Office I-6ÿ Insurance, Health I-6ÿ Insurance, Life I-7ÿ Internet I-7
J ÿ ÿ	Janitorial J-1 ÿ
L ÿ ÿ ÿ ÿ	Labor Relations L-1ÿ Laptop Loaner Program Services (see Service Center) Leave Administration, Employee L-1ÿ Leave Transfer Program, Voluntary L-4ÿ Library, NASA Headquarters L-5ÿ Lock and Key Control L-6
M ÿ ÿ ÿ ÿ ÿ	Mail Operations M-1ÿ Medical Records M-13ÿ Metroliner Reservations (Transportation) M-13ÿ Motor Pool Vehicles M-13ÿ Moving, Information Technology (IT) Computer Equipment and Telephones M-14ÿ Moving, Office M-14
N ÿ ÿ	NASA-8 Shuttle/Shuttle Bus Service N-1 ÿ

O ÿ ÿ	Occupational Health Program O-1ÿ Office Space O-1
P ÿ ÿ ÿ ÿ ÿ ÿ ÿ ÿ ÿ ÿ ÿ ÿ	Parking Program P-1ÿ Passports P-1ÿ Pay & Leave (Time & Attendance) P-2ÿ Performance Management and Appraisal P-2ÿ Personnel Ceiling Control, Headquarters P-4ÿ Personnel Records P-5ÿ Personnel Reliability Program P-5ÿ Photographic Service P-6ÿ Physical Examination Procedures P-6ÿ Posting Notices & Lobby Displays P-7ÿ Presidential Management Intern (PMI) Program P-7 Printing & Duplication P-8ÿ Procurement Request (PR) Certification P-8ÿ Program Review Center, Headquarters P-9ÿ Property Management P-9
Q ÿ ÿ	Quick Copy Services Q-1ÿ Quick Pass Q-1
R ÿ ÿ ÿ ÿ	Records R-1ÿ Receiving and Inspection (Supply and Equipment) R-1 Relocation (Change of Station) R-2ÿ Repair (Furniture & Equipment) R-2ÿ Retirement R-2
S ÿ ÿ ÿ ÿ ÿ ÿ ÿ ÿ ÿ ÿ ÿ ÿ ÿ	Safety Program S-1ÿ Screening Investigations for Non-Federal Personnel S-1 Security Education and Awareness S-2ÿ Security Investigations and Clearances S-3ÿ Service Center S-4ÿ Shipment of Material S-8ÿ Shuttle Bus Services S-8ÿ Sick Call S-9 Signs S-9ÿ Software and Software Documentation Excess S-9ÿ Software Management S-10ÿ Space S-12ÿ Special Notice S-13ÿ Student Temporary Employment (Student Aide) Program S-13 Suggestion Program S-14ÿ Supplies, Returning (Supply & Equipment) S-14ÿ Supplies S-15

Telephone Credit Cards T-1ÿ
Telephone Directory, NASA Headquarters T-1ÿ
Telephone, Pay T-2ÿ
Telephone Services T-2ÿ
Training (Non-Computer Training) T-2ÿ
Transcription Services T-3ÿ
Travel Authorization T-3ÿ
Travel Charge Cards, Government T-4ÿ
Travel Services T-4ÿ
Travel Voucher Processing T-5

User Resource Center (URC) (see Service Center)

Vending Rooms/Snack Bars V-1ÿ
Video Teleconferencing System (ViTS) V-1ÿ
Visas V-2ÿ
Voice Mail Services V-2ÿ
Volunteer Service V-2

Warehousing, Storage & Distribution W-1ÿ

Work Schedules W-1

NASA Headquarters' Directives
HQPR 1590.1A Effective Date: June 22, 1999 Expiration Date: none Responsible Office: LD080	Headquarters Operations Services Guide